Rob Stevens' Resume

Last Updated: August 26, 2007

Personal Data

Rob Stevens
17620 80th Ave. NE, #108
Kenmore, WA 98028
Home: (206) 801-1120
Cell: (425) 985-1829

Overview

• Two Years Marketing Experience
• 10 Years of Journalism Experience
• Five Years of Technical Support Experience
• Over Four Years Video Game Industry Experience, with four shipped titles

Professional Experience

Marketsync, Kirkland, WA
2006 - Current

Program Manager, Marketing

• Managed six client relationships, including Expedia Corporate Travel, Sharebuilder 401K, SIRVA Relocation and others. Increased Expedia program usage over 300% in six months.
• Developed an Excel-based benefit calculator to aid sales in explaining the costs recovered with the On-Demand Marketing service.
• Provided quotes for additional products and services.
• Continuing Marketing Coordinator duties as outlined below.

Marketing Coordinator

• Architected a Search Engine Optimization (SEO) plan and executed said plan, more than tripling web traffic over a six month period, and increasing unique visitors two and a half times in the same period.
• Created marketing collateral, including single-sheet sales slicks and case studies.
• Started a company blog, designed to educate current and prospective clients, as well as increasing Marketsync's profile amongst our peers.

Marketing Intern

• Updated online content.

CallVision, Seattle, WA
2005-2006

Technical Support Specialist

• Answered support requests from clients by phone and e-mail.
• Compiled weekly web traffic reports into Excel pivot charts for senior management.

University of Washington, Bothell: The Commons, Bothell, WA
2003 – 2005

Business and Advertising Manager

• Solicited advertising for student publication.
• Managed client relations.
• Wrote editorial and feature content for student publication, centered on gaming and technology.

DesignFusion Corporation, Kenmore, WA
2001 – Current

Independent Consultant / Freelance Journalist

• Wrote video game and consumer technology content for GearLive, PlayFeed, IGN, PlanetGameCube, Next Generation Online, Boy Genius Report and other online publications.
• Consulting for Planet GameCube on web development (ColdFusion) and maintenance of the web server platform (Windows Server 2000, SQL Server, ColdFusion Server).
• Contracted to Kemco Games to consult on publishing decision for Rogue Ops (for Xbox), as well as translation and manual editing for Dai Senryaku VII: Modern Military Tactics (for Xbox).

Data Critical Corporation, Bothell, WA
2000 – 2001

Webmaster / Web Developer

• Internet and Intranet Web Design (ColdFusion).
• Responsible for the successful management of all marketing website software releases, content management (Visual SourceSafe), and release schedules.

Boss Game Studios, Redmond, WA
1999 – 2000

MIS Assistant / Webmaster

• Developed “Developer Diary” blog, as well as fan Forums in addition to redesigning the website (ColdFusion).
• Wrote game manuals for Boss Rally (Windows), World Driver Championship (Nintendo 64). Wrote in-game and web-based character bios and dialogue for Stunt Racer 64 (Nintendo 64).

AT&T Wireless Services. Kirkland, WA
1997 – 1999

National Support Center Representative – PC/LAN Support

• Provided phone-based technical support to AWS employees in Washington State, and was routinely the top performer in call satisfaction and service level excellence.
• Trained the support center on common issues and techniques.
• Developed this group into the “template” for building a nationwide PC Support helpdesk in Seattle.

Entex Information Services, Redmond, WA
1996 – 1997

National Support Center Representative – AT&T Wireless

• Provided phone-based and desk-side technical support to AWS employees nationwide, and was routinely the top performer in call satisfaction and service level excellence.

Technical Support Representative , Second Tier – Microsoft

• Handled support escalations from first-tier technicians.
• Performed network administration duties as needed.

Keane Inc., Seattle, WA
1995 – 1996

Technical Support Representative – Microsoft

• Provided phone-based support to Microsoft Windows 95, Microsoft Multimedia, and Microsoft Games customers across a variety of platforms and network topologies, and was routinely the top performer in call satisfaction and service level excellence.
• Trained new technicians in Microsoft Games.

Education

University of Washington, Bothell, WA
Graduated June, 2007

• BA in Business Administration, concentrations in Business Management, Marketing Management
• Activities included Delta Epsilon Chi (DEC) Public Information Officer, Senior Gift Committee, Teaching Assistance for Negotiations and Conflict Management.
• Achievements included Annual Dean’s List for 2006 – 2007, Nagivator Award for Global Environment of Business, Placed 2nd in International Marketing at both the DEC 2007 State Career Development Conference and International Career Development Conference, Awarded “Outstanding Rookie” and “Outstanding Leader” for UW Bothell DEC Chapter.

Cascadia Community College, Bothell, WA
Graduated 2005

• Associate in Integrated Studies, Certificate in Game Design
• Activities included Business Manager for the Student Magazine, President of the Business Club.

Inglemoor High School, Bothell, WA
Graduated 1994

• Activities included Theatre, Business Manager for the Student Newspaper, DECA.
• Achievements included Nordic News “Most Valuable Staffer” award, Drama Club “Service Award”.

Skills

Microsoft Office 2007 (Word, Excel, PowerPoint, Project, Visio, Access, Publisher)
Adobe Photoshop CS3, Illustrator CS3, InDesign CS3
Marcomedia Flash, ColdFusion, Dreamweaver, ColdFusion
HTML, CSS, JavaScript, XML, SQL

Volunteer

Seattle MindCamp
2006 - Current

Camp Counselor

• Assisted with prepping and cleanup of the facility
• Coordinated A/V presentations.

NintendoWorldReport
1998 - Current

IT Director, Senior Editor

• Manage web, e-mail and database servers.
• Write editorial content.
• Manage worldwide staff of over 30 writers.
• Attend press events and media briefings.
• Conduct interviews with developers and other key figures in the game industry.
• Cover breaking news as it happens.

Susan G. Komen Foundation - Race For The Cure
2001 – 2006

Audio/Visual Lead

• Co-Honoree of the 2004 Group Volunteer award

Microsoft

• Beta Tester for Windows Vista, Windows XP, XP Service Pack 1, Windows .NET Server, Office 2007, Asheron’s Call 2, Xbox Live.

Other

• Beta Tester for TiVo Series 2 Software, Everquest Online Adventures, Auto Modellista, The Matrix Online, World of Warcraft.